Terms and Conditions

Tracy Munro – The Ultimate Guide To Menopause For Skin Professionals

Online Course Policy

At Tracy Munro – The Ultimate Guide To Menopause For Skin Professionals, we are dedicated to providing a valuable and secure online learning experience. To ensure transparency and address various aspects of your course experience, we have established the following policies:

1. Refund Policy: 14-Day Money-Back Guarantee

At Tracy Munro  – The Ultimate Guide To Menopause For Skin Professionals, we are dedicated to providing high-quality online courses designed to empower and support individuals through their clients’ menopause journey. We strive to ensure your complete satisfaction with your purchase. If you are not satisfied with the online course content, please review our refund policy below.

Refund Eligibility:

You may be eligible for a refund under the following circumstances:

14 Day Money Back Guarantee: If you are not satisfied with the online course content and wish to request a refund, you must do so within 14 days from the date of your purchase.

Refund Procedure:

To request a refund, please follow these steps:

  1. Send an email to tracy@tracy-munro.com with the subject line “Refund Request – [Your Full Name].” Please include your purchase details and the reason for your refund request.

  2. Our support team will review your request and respond to your email within 7 business days. If your request is approved, the email will contain further instructions on how to proceed.

  3. If your refund request is approved, you will receive the refund in the same form as your original payment method. The processing time may vary based on your financial institution.

Non Refundable Items:

The following items are not eligible for a refund:

  1. Courses that have been completed or partially completed.

  2. Courses purchased outside of the 14 day refund window.

2. Complaints Policy:

At Tracy Munro  – The Ultimate Guide To Menopause For Skin Professionals, we are committed to providing high quality online courses and exceptional service to our customers. We value your feedback and take any concerns or complaints seriously. Please review our complaints policy below to understand how we handle and address complaints related to your online course purchase.

Submitting a Complaint:

If you have a complaint related to your online course purchase or experience, please follow these steps to ensure that your concerns are addressed promptly and effectively:

  1. Contact Our Support Team: Start by reaching out to our support team via email at tracy@tracy-munro.com. In your email, please include the following details:

    1. Your full name

    2. Your contact information

    3. A detailed description of your complaint, including any relevant order or course information.

  2. Response Time: Our support team will acknowledge receipt of your complaint within 7 business days. We will then investigate and address your concerns as quickly as possible.

Complaint Resolution:

We are committed to resolving your complaint to your satisfaction. Our resolution process includes the following steps:

  1. Investigation: Our team will thoroughly investigate the issue, including reviewing relevant course materials and any communication records.

  2. Resolution: We will work to find a satisfactory solution for your complaint. This may include offering a refund, providing additional support, or taking corrective actions to improve the course content or user experience.

  3. Feedback: After resolution, we may request feedback from you to ensure your concerns have been adequately addressed and to help us continually improve our services.

Escalation:

If you are not satisfied with the resolution provided, you may escalate your complaint to a higher level within our organisation. You can do so by requesting to speak with our business manager.

3. Risk Assessment:

We take your online course experience seriously and have assessed potential risks to ensure your safety and satisfaction.

Key Risks and Actions:

  1. Data Security: We protect your data with encryption and regular updates.

  2. Technical Issues: We maintain our platform and provide support for technical problems.

  3. Course Content Quality: We continually improve and have a refund policy for dissatisfaction.

  4. Payment Processing: We use reputable processors and address payment issues professionally.

  5. Customer Support: Our responsive support team is available for your inquiries and complaints.

  6. Regulatory Compliance: We adhere to legal requirements for online courses.

  7. Data Privacy: Your data is handled with care and explicit consent.

  8. Cybersecurity: We strengthen our defences and have an incident response plan.

  9. Financial Stability: We monitor finances to ensure stability.

  10. Competitive Environment: We adapt to market trends to stand out.

Your safety and satisfaction are our top priorities. We regularly update our risk assessment to address new challenges and provide you with a secure, high quality online course experience.

4. Malpractice and Maladministration:

Preventing and Addressing Malpractice and Maladministration in Online Course Sales

We prioritise the integrity of our online courses and are committed to preventing and managing any instances of malpractice and maladministration. Malpractice includes actions that compromise course integrity, while maladministration involves administrative errors. To ensure this, we take several measures.

  1. Prevention:

We handle personal data in accordance with privacy regulations.

  1. Identification:

We offer a confidential reporting mechanism, and we monitor courses regularly to detect irregularities.

  1. Addressing Issues:

If malpractice or maladministration is suspected, we investigate thoroughly, communicate with those involved, and take necessary actions to resolve the issue.

  1. Continuous Improvement:

We regularly review and adapt our processes, provide training, and promote awareness to enhance course integrity.

We maintain transparency throughout the process, keeping all parties informed. Our commitment is to create a secure and fair environment for our online course students.

5. Health and Safety:

At Tracy Munro – The Ultimate Guide To Menopause For Skin Professionals, the health and safety of our customers participating in online courses is of utmost importance. While online courses don’t carry the same physical risks as traditional settings, we are committed to ensuring a safe and comfortable learning environment.

Key Health and Safety Commitments:

  1. Digital Security: We prioritise the security of your personal data and online interactions to protect your privacy.

  2. Technical Reliability: We maintain our online platform to ensure a stable and reliable learning experience, minimising disruptions.

  3. Content Quality: Our course materials are designed to provide valuable and accurate information to support your learning journey.

  4. Customer Support: We offer prompt and responsive customer support to assist with any questions or concerns you may have.

  5. Data Privacy: We handle your personal data with care and in compliance with data protection regulations.

  6. Cybersecurity: We have measures in place to safeguard against cyber threats and data breaches.

Our commitment to health and safety extends to creating a secure and enjoyable environment for your online course experience. If you have any questions or concerns related to health and safety, please feel free to contact us.

6. Equal Opportunities:

At Tracy Munro – The Ultimate Guide To Menopause For Skin Professionals, we are committed to providing equal opportunities to all individuals, without discrimination based on race, colour, religion, gender, sexual orientation, age, disability, or any other characteristic. Our online courses are designed to empower and support everyone on their learning journey.

Contacting Us:

If you have any questions, concerns, or require access to our courses, please feel free to contact us at tracy@tracy-munro.com. We are here to ensure you have an equal and positive learning experience, and your feedback and inquiries are important to us.